Terms of service

1. The service

Aria mirrors data from your applicant tracking system or built-in pipeline, analyses résumés and cover letters, scores candidates against requirements and a rubric you define, enriches candidate profiles from public sources, and provides organisation, performance, email and sourcing tooling for workspaces. We may improve, change or retire features over time; we will not remove a feature a paid plan depends on without notice.

2. Accounts and workspaces

• You must provide accurate account information and keep your credentials confidential.
• A workspace owner controls who is invited, which roles they hold and which integrations are connected. Owners and admins are responsible for the actions taken under the roles they grant.
• Workspaces are isolated from one another. You may only access data in workspaces you have been added to.

3. Your data and your candidates

You retain all rights to the data you bring into the service ("Customer Data"), including candidate records. You grant us the licence needed to host, process, transmit and display it in order to provide the service. You are the data controller for your candidates; we act as your processor under the privacy policy and, where requested, a data processing agreement.

You are responsible for having a lawful basis to process candidate and employee data, for notices owed to candidates in your jurisdiction, and for how you use the scores the service produces. Scores are decision support, shown with their evidence; hiring decisions are yours.

4. Integrations

Connecting an applicant tracking system, a Google mailbox or a LinkedIn account means authorising the service to act through that connection on your behalf, within the scopes you grant. You must hold the right to connect each account, and your use of each connected service remains subject to its own terms. We store integration credentials per workspace and use them only to operate the features you enable.

5. Acceptable use

• Do not use the service unlawfully, or to discriminate against candidates on a protected characteristic.
• Do not upload data you do not have the right to process.
• Do not attempt to gain access to another workspace, probe the platform, or disrupt other customers.
• Do not resell the service or use it to build a competing product from our outputs.

6. Plans, fees and trials

Plans are priced per workspace per month as published on the pricing page or agreed in an order. Fees are exclusive of taxes. Trials and fee waivers are granted by us in writing and may end on the stated date. If a plan limit is reached, the workspace keeps working and we will contact its owner about the next tier; we do not charge for overage without agreement.

7. Suspension and termination

You may leave a workspace, or an owner may delete it, at any time from Settings; deletion removes the workspace's data. We may suspend a workspace for non-payment, for a breach of these terms, or to protect the service and other customers, and will tell the owner why.

8. Confidentiality and security

We treat Customer Data as confidential and protect it with the measures described on the security page. We will notify affected workspace owners without undue delay if we become aware of a security incident affecting their data.

9. AI-assisted features

Résumé analysis, fit scoring and enrichment use machine-learning models that can be wrong. Outputs are provided as assistance, always with the evidence that produced them, and must be reviewed by a person before a decision that affects a candidate. Customer Data is not used to train models.

10. Warranties and liability

The service is provided "as is". To the extent permitted by law, we exclude implied warranties and our aggregate liability arising out of the service in any twelve-month period is limited to the fees you paid us for that period. Nothing here limits liability that cannot be limited by law.

11. Changes

We may update these terms. Material changes will be announced in the app or by email to workspace owners at least 14 days before they take effect. Continued use after that date is acceptance of the new terms.

12. Contact

Questions about these terms go to support@vizio.ai.