Support
Contact and support
No ticket portal and no chatbot. Email the right address below and a person replies.
Who to write to
| Topic | Address | Response |
|---|---|---|
| Product help, billing, plan changes | support@vizio.ai | Within one business day |
| Demos and sales | Book a demo or support@vizio.ai | Within one business day |
| Privacy requests | privacy@vizio.ai | Within 30 days, usually much sooner |
| Security reports | security@vizio.ai | Acknowledged within two business days |
Before you write in
- Tell us the workspace name and, if it is about a specific record, the page you were on.
- Describe what you expected and what happened instead, with the approximate time.
- For sync problems, mention which applicant tracking system is connected; your workspace's Settings → ATS sync tab shows the last run and any error.
- Never include candidate documents in an email; point us to the record instead.
Status and incidents
If something is broken for everyone, workspace owners hear from us by email. Workspace admins can see their own pipeline health under Settings → ATS sync and Settings → Logs.
How we handle data is in the privacy policy; use of the service is governed by the terms of service.